Our After sale service technician Tom go Kuwait for fiber laser cutting machine training (raycus 1kw laser ),customer are satisfied with our raycus fiber laser machine and tom.
Comparing with other simple cnc machines,fiber optic laser is a little complex.Specially for new users and high power fiber laser adjustment,like 4000W 6000W 8000W 12000W and even higher. So buyers asks whether suppliers can go local factory to train them and teach step by step. For trading company,it is difficult to meet this customer’s needs. But big company is no problem.We ,lingxiu laser factory (LXSHOW Laser) has over 50 technician after sale service including over 20 international technician who not only communicate with English fluently but also use machine very well.
Tom as Lingxiu laser top technician go to Kuwait 10/2019. He help customer assemble the cnc fiber laser cutting machine 1530 and adjust the laser beam and teach customer one step by step. Tom is very Very patient and customer are satisfied with Tom .
This picture is machine package when tom reach customer’s factory.
The following is machine work video and pictures:(unclear)
The following is Tom with customer’s satisfactory pictures .
The following is video with customer’s satisfactory test and smile.
So if you place order on laser cutting carbon fiber (metal laser cutting machine) from China,problem about after service is not existing. We always help you solve all with your final satisfactory.
Warranty for laser metal cutting machine:
The machine with main parts(excluding the consumables) shall be changed free of charge(some parts will be maintained) when if any problem during the warranty period.
laser cutting carbon fiber:3 years quality guaranty.